Manager, Valuation & Customer Relations

Endroit: Ville de Barrie, ON
Site web:
Date de publication: 31 jan 2018
Date limite: 14 feb 2018
MPAC Recruiting
Posting Date: January 31, 2018
Closing Date: February 13, 2018
Manager, Valuation & Customer Relations (PG H)
$96,499 - $113,529 per annum
The Municipal Property Assessment Corporation requires an experienced Manager, Valuation and Customer Relations. Reporting to the Director, Valuation and Customer Relations, the successful individual will lead and oversee the valuation of assigned properties within a designated geographic territory, and oversee the resolution of taxpayer concerns raised through enquiries, requests for information and reconsideration and appeals.
  • Supervise staff engaged in the collection of data used in the valuation process;
  • Manage the valuation process for assigned properties for legislated reassessment activities;
  • Review and approve adjustments to value prior to release of new valuation base year, ensuring alignment with local real estate markets trends, previous appeal decisions, and location-specific circumstances;
  • Manage the process control functions on completed work to ensure high quality data;
  • Review samples of completed work and investigate procedural errors (identified in error reports)
  • Manage the preparation of detailed appraisal reports for contested property valuations;
  • Respond to questions regarding assessed values received directly from taxpayers, municipal representatives, tax agents or other stakeholder representatives, or escalated through front-line staff;
  • Review, validate and/or prepare reports on the assessed values of properties;
  • Communicate new or changes to policies, procedures and legislation to ensure employees are kept current and in compliance with changes;
  • Attend external stakeholder events to respond to questions/deliver presentations on property valuation and appeals processes.
  • Identify and recommend improvements in data collection, data quality and appraisal methodology based on analysis of complaints, requests for reconsideration and appeals; and
  • Recommend changes to MPAC valuation policies based on identification of deficiencies and deviations.
  • Compile, monitor and analyze reports related to productivity, quality and customer service, including customer survey results, error reports, building permit metrics, etc., to ensure benchmarks are met; and
  • Provide input to Unit, Department and Corporate Balanced Scorecard and multi-year strategies.
  • Set clear accountabilities for direct reports, providing timely and honest performance feedback, and coaching to maximize probability of success and managing non-performance effectively;
  • Support a learning environment where best practices and knowledge is shared;
  • Manage, coach and mentor staff: assign, check and evaluate employees’ work; identify staffing and training needs to develop and implement appropriate development plans; identify and fill vacancies;
  • Respond to employee complaints and grievances in a timely manner;
  • Provide input to annual Branch operational goals and identify unit operating budget requirements;
  • Monitor third-party contracts/service level agreements for variance to budget allocations;
  • Approve invoices and expenditures in accordance with the Procurement Policy;
  • Other duties, as required.
LOCATION:  Assessment Office #17 Muskoka-Parry Sound (Gravenhurst) OR Assessment Office #16 Barrie
  • Completion of a post-secondary education program in a related field;
  • Completion of a professional designation from one of the following accrediting organizations by April 8, 2019:
    • Appraisal Institute of Canada:  Accredited Appraiser Canadian Institute (AACI™)
    • International Association of Assessing Officers:  Certified Assessment Evaluator (CAE);
    • Institute of Municipal Assessors:  Member of the IMA (MIMA);
    • Royal Institute of Chartered Surveyors: Member of RICS (MRICS), Fellow of RICS (FRICS);
  • A minimum of 5 years progressively responsible experience in property valuation/appraisal;
  • Demonstrated ability to coach, mentor and motivate teams that may be regionally dispersed;
  • Thorough understanding of assessment data requirements and its sources;
  • Advanced knowledge of property assessment terminology, valuation theory, appraisal procedures, and related legislation such as the Assessment Act and the Municipal Freedom of Information and Protection of Privacy Act;
  • Advanced understanding of market and economic factors affecting property values, and a comprehensive understanding of the principles of the cost, income and direct comparison approaches to value; 
  • Knowledge of administrative law, legal precedents and Assessment Review Board procedures and practice directions as well as experience in the preparation of case management plans;
  • Effective research, analytical and problem solving skills;
  • Proficiency with statistical analysis and experience in the use of statistical software packages such as SPSS, ACS, IPS, advanced spreadsheets and other programs, as well as Word and PowerPoint;
  • Solid interpersonal and collaboration skills in addition to strong customer service orientation to maximize relationships with key stakeholders;
  • Excellent verbal and written communication skills;
  • Effective management skills to assign and prioritize work, plan, schedule and allocate resources to meet legislated deadlines and operational targets.
To apply, please click (here) followed by the “Apply Online” icon. Please use the Applicant Tracking System to create your Candidate Profile, upload your Resume and Cover Letter and apply to the posting by February 13, 2018.  Please note, only applications submitted through the Applicant Tracking System will be accepted.
While MPAC thanks all applicants for their interest, only those under consideration will be contacted for interviews.  Please be advised successful incumbent(s) who are not presently permanent MPAC employees may be required to undergo a criminal and drivers abstract check.
The Municipal Property Assessment Corporation (MPAC) is an independent, not-for-profit corporation funded by all Ontario municipalities. Our role is to accurately assess and classify all properties in Ontario, and with more than 1,700 employees in offices across the province, our assessors are trained experts in the field of property valuation. At MPAC, we know that maintaining work life balance is the key to fostering employee health, happiness and productivity. We offer generous vacation allowances, a self-funded leave program and flexible work arrangements to help ensure employees’ unique needs are met both at work and at home. For more information visit or
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and MPAC's Accessibility Standards for Ontarians with Disabilities Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.
Job advertisements for positions that have been designated bilingual will be posted in both English and French on our website. Positions that are not designated bilingual are not translated and are only posted in English on the English version of our website.