Account Support Coordinator

administration & support building & property
Location: City of Cornwall, ON
Type: temporary full-time
Posted On: Mar 13, 2018
Closing Date: Mar 26, 2018
MPAC Recruiting
Posting Date: March 13, 2018
Closing Date: March 26, 2018
Account Support Coordinator
Temporary Assignment – up to 12 Months
$51,013 per annum (PE09)
The Municipal Property Assessment Corporation, Municipal and Stakeholder Relations department, requires a temporary Account Support Coordinator. Reporting to the Regional Manager, the successful individual will be responsible for actively and consistently supporting all efforts to simplify and enhance the management of stakeholder accounts within a geographic zone, serving municipal, provincial and business stakeholder accounts.
In this position, the successful candidate will:
  • Plan, organize and execute the support functions required for Regional Manager and Account Managers to effectively maintain relationships with key representatives, both political officials and administrative staff, in municipalities and related associations, federal and provincial government ministries/agencies, school boards and industry-wide associations and businesses to a high level of stakeholder satisfaction;
  • Provide coordination and support for education and marketing programs to enhance stakeholders’ awareness and understanding of MPAC’s products, services and brand;
  • Interact with stakeholder representatives to provide information to meet needs, primarily through phone and email, according to defined service level agreements;
  • Identify trends in issues reported or escalated, to ensure stakeholder satisfaction;
  • Work with internal departments to identify opportunities for improvement in administrative procedures and raise potential solutions to management;
  • Review local media, articles, and audio coverage for assessment related press and reviews council meeting agendas and minutes, forwarding relevant information to Regional and/or Account Manager(s);
  • Maintain municipal provincial, and business profile and contact lists, and ensures timely communication of changes to internal colleagues;
  • Update and monitors customer relations management tool with call records, leads, and opportunities, and provides reporting on call trends, escalating identified issues to management;
  • Assist in the development of stakeholder account engagement plans by providing support in the preparation of materials and coordination of meeting logistics in collaboration with Regional and/or Account Manager
  • Monitor assigned geographic zone budget in collaboration with Regional Manager, and identifies variances in a timely manner;
  • Provide technical assistance to stakeholder accounts on the functionality of legislative and non-legislative products, including setting/resetting passwords, product orientation, training, troubleshooting functionality or access issues, etc.;
  • Review and test product functionality before market implementation to ensure conformance with specification requirements, identifies technical issues, and liaises with Technology Department to resolve;
  • Coordinate and assist in preparing information, presentations and event planning for outreach and educational services;
  • Work with Communications to provide community relations support for events focusing on building public awareness within the community.


Location: Assessment Office #01 Cornwall, Ontario



  • A minimum of 3 years of coordination and administrative support experience, preferably within a municipality or related organization, is required;
  • Completion of post-secondary education in Public Administration, i.e. municipal administration, municipal taxation/revenue or Public relations or related field is an asset;
  • Property assessment related experience is an asset;
  • Good understanding of property assessment and taxation or related experience is an asset, stakeholder product lines, assessment policy and legislation, municipal enumeration processes and MPAC products, assessment practices and procedures and valuation theory;
  • Excellent customer service and verbal/written communication skills including tact, diplomacy, and professionalism to deal professionally and effectively with municipal, provincial, and business account representatives;
  • Strong organization skills to prioritize workload, meet deadlines and follow procedures;
  • Solid problem-solving skills to identify issues, gather and review information, and provide accurate responses;
  • Proficiency in Microsoft suite applications: Word, Excel and PowerPoint.






To apply to this posting, click on this link followed by “Apply Online” once within the posting. Please use the Applicant Tracking System to create your Candidate Profile, upload your Resume and Cover Letter and apply to the posting by March 26, 2018Please note, only applications submitted through the Applicant Tracking System will be accepted.


While MPAC thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised successful incumbent(s) who are not presently permanent MPAC employees may be required to undergo a criminal and drivers abstract check. By applying to this job posting, you are also providing your consent to MPAC to share your name, email address and phone number with Mintz Global Screening (Mintz), a third party service contracted by MPAC, to conduct the criminal and driver abstract check and for Mintz to disclose the results to MPAC, should you be the successful incumbent.




The Municipal Property Assessment Corporation (MPAC) is an independent, not-for-profit corporation funded by all Ontario municipalities. Our role is to accurately assess and classify all properties in Ontario, and with more than 1,700 employees in offices across the province, our assessors are trained experts in the field of property valuation. At MPAC, we know that maintaining work life balance is the key to fostering employee health, happiness and productivity. We offer generous vacation allowances, a self-funded leave program and flexible work arrangements to help ensure employees’ unique needs are met both at work and at home. For more information visit or


In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and MPAC's Accessibility Standards for Ontarians with Disabilities Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.