Lead Hand - Locates

public works environmental services
Location: City of Guelph, ON
Website: http://www.guelph.ca
Type: full-time
Posted On: Apr 6, 2018
Closing Date: Apr 22, 2018
Lead Hand - Locates
The City of Guelph is a vibrant community with over 120,000 people located in the heart of Southern Ontario, just one hours driving distance from Toronto.  Set in a picturesque natural setting, Guelph is known for its rich architectural heritage, growing economy and excellent quality of life - all good reasons to consider a career in this beautiful city.
Job summary
The successful candidate will provide operational and technical support to various City departments as related to specific underground infrastructure.  In a peer to peer training/mentoring environment, the candidate will also provide leadership and guidance to other City locators.  The successful candidate will perform underground utility locating and share their technical expertise in the areas of locating all types of underground City infrastructure.  Working with the Locates technician and field locators, the successful candidate will ensure accurate and complete City infrastructure locates while ensuring that conformance to City policies and procedures, Health and Safety objectives and any other regulatory requirements such as Ontario One Call regulatory requirements are satisfied.  The successful candidate will have a focus on quality assurance and cost containment/efficiency as well as team building, quality customer service and continuous improvement as related to the locates program.  Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, excellence and wellness, the candidate will aid in the achievement of the Community Vision – to be the city that makes a difference.
Hours of Work
Employees will work between the hours of 7 a.m. and 7 p.m. for five (5) consecutive eight (8) hour shifts, Monday through Friday with the knowledge that Water Services is a 24hr operation throughout the year. The successful candidate may be called upon to participate in both scheduled and unscheduled after-hours works as permitted by the collective agreement. Stand-by or on-call duty is a requirement of this position.
  • Perform utility locates on City infrastructure and provide field support, training and maintenance on field locating equipment.
  • Provide field support, leadership and guidance to the City field locating staff with respect to the utility locating process including the interpretation, explanation and creation of drawings.
  • Receive, screen, organize and review the field component of City utility locates as provided to the City by Ontario One Call in relation to City-owned underground infrastructure.
  • Assign, delegate and facilitate the scheduling and distribution of locates to City locate staff and provide troubleshooting assistance to field locate staff.
  • Liaise with both City management staff, frontline utility locate staff, locate technician and vendors on locating issues including creation, interpretation and review of drawings.
  • Work with the Locates Technician to ensure field feedback and data is incorporated into City mapping and databases and to ensure that accurate mapping is maintained.
  • Assist with the development and implementation of a field staff training program including solicitation and provision of feedback regarding locate procedures and practices both verbally and in writing.
  • Represent the department with internal and external contacts by providing high-quality customer service both in person onsite and by other communications methods including but not limited to customer troubleshooting and follow up as needed.
  • Ensure that field locate staff are compliant with locate, health and safety, and environmental regulations and conform to City policies and procedures.
  • Complete and maintain all daily legislative and non-legislative records as they pertain to the utility locates and related work including the accurate preparation of required documentation (electronic or otherwise) and completion of documents which may include numerical and textual information, time cards, logs and worksheets etc.
  • Attend and perform “hit utility” investigations and prepare reports on the same.
  • Log and report on locating issues and anomalies encountered in the field and prepare and present training reports and documents for the purposes of continuous improvement.
  • Assess and assist locators in maintaining competency in locating underground infrastructure
  • Assist in the development and implementation of locate standards procedures and practices for City of Guelph including revision and modification as necessary.
  • Responsible for creating, issuing and completing work orders, inventory summaries, and running reports via computerized maintenance management system and locating software as they relate to the locating process.
  • Respond to emergency situations.
  • Perform other related duties as assigned.
  • Experience related to the duties listed above, normally acquired through a 2-year college diploma in Engineering Technology, Construction or a related discipline and 3-4 years’ experience in locating multiple types of municipal underground infrastructure. Candidates with equivalent combination of education and experience may be considered.
  • Experience providing work direction, leadership, support and training to staff.
  • Certification in underground utility locating such as ORGCA DPT 100.
  • A valid Class G driver’s license with a good driving record. Successful candidates will be required to provide a current driver’s abstract prior to their start date to confirm their license is held in good standing and that it has not been suspended or revoked under the Highway Traffic Act (HTA) or Criminal Code of Canada in the last 5 years. The City of Guelph will take into consideration the number of demerit points and/or nature of the infractions to determine if it meets our requirements.
  • Possession of a DPT 200 or equivalent an asset.
  • Knowledge working in utility locating and with locating equipment.
  • Knowledge of underground infrastructure and locating equipment including water, wastewater, drainage, traffic control, fiber optic, communications, electric and other systems.
  • Able to prioritize and schedule complex tasks and work independently.
  • Knowledge of GIS and similar databases and drawing software packages.
  • Understanding of the Occupational Health and Safety Act and WHIMS.
  • Able to perform physical requirements of position (e.g. field locates in all types of weather conditions).
  • Excellent organizational skills with the ability to manage multiple tasks in a demanding work environment.
  • Excellent customer service and interpersonal skills with the ability to deal with internal and external contacts in a courteous manner.
  • Must be a team player with good interpersonal skills.
  • Excellent written and verbal communications skills with the ability to communicate with all levels of staff, contractors, stakeholders and the general public.
  • Intermediate skills in Microsoft Office (Outlook, Word and Excel) and utilizing handheld devices.
  • Knowledge of utility locating software an asset.
$33.39 per hour
How to apply
Qualified applicants are invited to apply using our online application system by Sunday,
April 22, 2018Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Proof of qualifications will be requested at the interview stage.
Please visit the job posting listed on our careers page and click on the “Apply for this job” button. Instructions will follow.
The City of Guelph is an equal opportunity employer which values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.
Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.