IT Services Supervisor

information technology/GIS administration & support
Posted On: Jun 13, 2018
Closing Date: Jun 27, 2018


Leeds & Grenville Jobs




The United Counties of Leeds and Grenville, Corporate Services Division invites applications for the position of:


Position Title:
IT Services Supervisor, Permanent Full-Time
Competition Number: CS-18-072
Posting Date: June 13, 2018 (4:00 p.m.)
Closing Date: June 27, 2018 (4:00 p.m.)
Under the direction of the Manager of Technical Services, work in a team environment with the Network Manager, Business Solutions (GIS) Manager, and Facilities Supervisor. The IT Services Supervisor role is to oversee all IT Service Desk staff and activities as well as ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination of IT Service Desk functions. The IT Services Supervisor is also responsible for planning, designing, and analyzing the organization’s service desk according to best practices while ensuring high levels of customer service quality and availability. This individual will develop, implement, and oversee operational policies and procedures to ensure consistent service levels and quick resolutions. The IT Services Supervisor is also responsible for service process design, performance analysis, and developing proactive resolution plans. The IT Services Supervisor will also contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.
RESUMES should be marked “Competition #CS-18-072, (IT Services Supervisor)” and submitted online by 4:00 PM on/before Wednesday, June 27, 2018, to:
Applicant information is collected under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and will only be used for this purpose.  Applicant documents are kept on file for a period of one year.
We thank all applicants for applying; however, only those selected for an interview will be contacted.
Accommodation at the United Counties of Leeds and Grenville
The United Counties of Leeds and Grenville is committed to providing a recruitment and selection process that is both inclusive and free from barriers.  Accommodations for job applicants with disabilities are available upon request and will be provided in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Applicants are required, in advance, to make any accommodation request known to Human Resources by contacting the department at 1-800-770-2170 extension 2308 or TTY 1-800-539-8685.  Human Resources will strive to provide reasonable and appropriate accommodation for all applicants, during the recruitment and selection process, which will ensure the process is conducted in a fair and equitable manner.