Manager, Office Services

business & economic development marketing & communications
Location: City of Mississauga, ON
Website: http://www.mississauga.ca
Type: full-time
Posted On: Feb 8, 2018
Closing Date: Feb 19, 2018

 
Manager, Office Services
 
 
Are you a dynamic person looking for a job that combines your creativity and enthusiasm with the opportunity to be part of growing and changing environment? Can you learn quickly while continuing to recognize and adapt to changing conditions? Would you like to be part of a team that challenges the status quo and continually offers new and innovative ideas? If this is you, then the City of Mississauga Transportation and Works Department has the ideal job for you. Reporting to the Director, Works Operations and Maintenance (WOM), you will provide professional support services to the WOM Division within the Transportation and Works Department:
 
Major Responsibilities:
 
Under the direction of the Senior Manager, Works Administration, Operations and Maintenance:
 
  • Provide leadership and direction to, including managing all aspects of, the Works Operations and Engineering Service Counter, as well as the Transportation and Works Department Records Management and Dispatch services.
  • Responsible for acting as a role model to encourage and motivate staff to achieve high performance and excellent customer service through effective leadership, coaching and training, including performance management.
  • Fosters an environment of continuous improvement, including undertaking Lean initiatives.
  • Maintains effective, efficient and up-to-date policies, systems and procedures for the section.
  • Prepares the section’s business plan, work plans, and operating and capital budgets, as well as monitoring budget performance.
  • Acts as administrative systems expert within the Works Operations and Maintenance Division.
  • May assist in coordinating automation reviews and upgrades and enhancement of internal offices support systems and processes.
  • Acts as project manager for initiatives related to supporting function/counter services and leads/participates on subcommittees/departmental teams, as required.
  • Provides centralized distribution of Corporate and Departmental information and standards related to file retention and record-keeping.
  • Must have excellent communication and presentation skills, and possess excellent problem - solving skills to deal with members of Council, public and staff.
  • Monitors cash-handling procedures, and ensures staff follow policies and procedures.
  • Oversees and assumes a participatory role in Dispatch on-call.
  • Performs other related duties as assigned.
 
Job Specifications:
 
  • Post-secondary education, preferably a university degree, with a focus on communication, business administration, or related field, combined with a minimum of five years related experience.
  • Minimum of three years supervisory experience, preferably in a unionized environment.
  • Strong interpersonal, communication, negotiation and leadership skills are required, as are excellent organizational and problem-solving abilities.
  • Demonstrated abilities to lead projects with excellent project management skills.
  • Self-starter with an ability to work independently, as well as the ability to effectively function in a team environment, is a must.
  • Thinks strategically about business issues with a strong bias for action and business solutions, with a view to achieving results to advance the business.
  • Results-oriented problem-solver with demonstrated customer service skills.
  • Knowledge of municipal government, and functions of the Works Operations and Maintenance Division, are preferable.
  • Solid understanding of City policies, procedures and administrative practices would be a definite advantage.
  • Excellent working knowledge of computer programs and their applications, including Microsoft suite of applications, Infor, Chamelion, SAP, Cisco and Inform, to name a few, and ability to learn others.
 
 
 
 
 
Hours of Work: 35 hours per week
Salary: $83,471-$111,297
Closing Date: February 19, 2018
 
Number of Openings: 1 Permanent Full-time
Department/Division/Unit: Transportation and Works Department/Works Operations and Maintenance Division
 
 
 
 
A Criminal Record Search will be required of the successful candidate, at his or her own expense, to verify the absence of a criminal record for which a pardon has not been granted. 
We thank all who apply, however, only those candidates selected for an interview will be contacted. 
All personal information is collected under the authority of the Municipal Act.
 
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We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform City Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.