Account Support Coordinator (9 Positions)

building & property administration & support
Posted On: Feb 1, 2018
Closing Date: Feb 13, 2018
MPAC Recruiting
Account Support Coordinator – Temporary Assignments up to 11 Months
MPAC-023-18 – Toronto (1 vacancy)
MPAC-024-18 – Ottawa (1 vacancy)
MPAC-031-18 – Muskoka Parry Sound (1 vacancy)
MPAC-032-18 – Kitchener (2 vacancies)
MPAC-033-18 – Mississauga (1 vacancy)
MPAC-034-18 – Pickering (1 vacancy)
MPAC-036-18 – Sudbury (1 vacancy)
MPAC-037-18 – Sudbury (1 Full Time vacancy)
 
ABOUT YOU:
You’re a highly organized and detail oriented person with strong administrative skills. You thrive in a fast paced environment and can handle multiple tasks on the go. You understand the importance of excellent customer service and enjoy building relationships with internal and external stakeholders. You may have an educational background in public administration or public relations. If this sounds like you, then we'd love to have you as part of our team.
 
THE ROLE:
The Municipal Property Assessment Corporation, Municipal and Stakeholder Relations department, requires a number of Account Support Coordinators located throughout offices across Ontario. Reporting to the Regional Manager, the successful individuals will be responsible for actively and consistently supporting all efforts to simplify and enhance the management of stakeholder accounts within a geographic zone, serving municipal, provincial and business stakeholder accounts.
 
RESPONSIBILITIES:
  • Plan, organize and execute the support functions required for Regional Manager and Account Managers to effectively maintain relationships with key representatives, both political officials and administrative staff, in municipalities and related associations, federal and provincial government ministries/agencies, school boards and industry-wide associations and businesses to a high level of stakeholder satisfaction;
  • Provide coordination and support for education and marketing programs to enhance stakeholders’ awareness and understanding of MPAC’s products, services and brand;
  • Interact with stakeholder representatives to provide information to meet needs, primarily through phone and email, according to defined service level agreements;
  • Identify trends in issues reported or escalated, to ensure stakeholder satisfaction;
  • Work with internal departments to identify opportunities for improvement in administrative procedures and raise potential solutions to management;
  • Review local media, articles, and audio coverage for assessment related press and reviews council meeting agendas and minutes, forwarding relevant information to Regional and/or Account Manager(s);
  • Maintain municipal provincial, and business profile and contact lists, and ensures timely communication of changes to internal colleagues;
  • Update and monitors customer relations management tool with call records, leads, and opportunities, and provides reporting on call trends, escalating identified issues to management;
  • Assist in the development of stakeholder account engagement plans by providing support in the preparation of materials and coordination of meeting logistics in collaboration with Regional and/or Account Manager
  • Monitor assigned geographic zone budget in collaboration with Regional Manager, and identifies variances in a timely manner;
  • Provide technical assistance to stakeholder accounts on the functionality of legislative and nonlegislative products, including setting/resetting passwords, product orientation, training, troubleshooting functionality or access issues, etc.;
  • Coordinate and assist in preparing information, presentations and event planning for outreach and educational services;

 

EXPERIENCE:

  • A minimum of 3 years of coordination and administrative support experience, preferably within a municipality or related organization, is required;
  • Completion of post-secondary education in Public Administration, i.e. municipal administration, municipal taxation/revenue or Public relations or related field is an asset;
  • Property assessment related experience is an asset;
  • Good understanding of property assessment, stakeholder product lines, assessment policy and legislation, municipal enumeration processes and MPAC products, assessment practices and procedures and valuation theory;
  • Good customer service and verbal/written communication skills including tact, diplomacy, and professionalism to deal professionally and effectively with municipal, provincial, and business account representatives;
  • Strong organization skills to prioritize workload, meet deadlines and follow procedures;
  • Solid problem-solving skills to identify issues, gather and review information, and provide accurate responses;
  • Proficiency in Microsoft suite applications: Word, Excel and PowerPoint.

 

HOW TO APPLY:

 

If you are interested in applying for a temporary Account Support Coordinator position, please visit our MPAC Careers Page for a full listing of opportunities posted by location. To apply, please set up a Job Seeker Profile within the Applicant Tracking System. Please submit your application for each vacancy you are interested in. Only applications submitted through the ATS will be considered.

 

While MPAC thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised successful incumbent(s) will be required to undergo a criminal background and drivers abstract check.

 
ABOUT MPAC:
The Municipal Property Assessment Corporation (MPAC) is an independent, not-for-profit corporation funded by all Ontario municipalities. Our role is to accurately assess and classify all properties in Ontario, and with more than 1,700 employees in offices across the province, our assessors are trained experts in the field of property valuation. At MPAC, we know that maintaining work life balance is the key to fostering employee health, happiness and productivity. We offer generous vacation allowances, a self- funded leave program and flexible work arrangements to help ensure employees’ unique needs are met both at work and at home.
 
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and MPAC's Accessibility Standards for Ontarians with Disabilities Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.