Manager, Court Operations

legal & protective services business & economic development
Location: City of Toronto, ON
Website: http://www.toronto.ca/jobs
Type: full-time
Posted On: Oct 5, 2018
Closing Date: Oct 26, 2018
 
 

Manager, Court Operations

 

Job Classification Title MANAGER COURT OPERATIONS
Requisition # 2312390 X
Division Toronto Court Services
Section West Court Operations
Work Location YORK CIVIC CENTRE, 2700 EGLINTON AVE W
Job Stream Business Operations
Job Type Permanent, Full-Time
Salary/Rate $109,600.40 - $128,765.00 / Year
Hours of Work (bi-weekly) 70.00
Shift Information Monday to Friday, 35 hours per week
Wage Grade 8
Affiliation Non-Union
Job Code (PSG) TM1375
Number of Positions Open 1
Posting Date 05-Oct-2018
Expiry date 26-Oct-2018
   
 
Job Description:
 
Reporting to the Director, Court Services, the Manager, Court Operations provides leadership to the court administration and court support staff and sets a high standard of communication, cooperation and team-building.
 
Major Responsibilities:
 
  • Develops and implements detailed plans and recommends policies regarding program-specific requirements.
  • Manages, motivates and trains the unit’s staff, ensuring effective teamwork, high standards of work quality and organizational performance, and continuous learning and encourages innovation in others.
  • Supervises the day-to-day operation of all assigned staff, including the scheduling, assigning and reviewing of work.
  • Authorizes and controls vacation and overtime requests.
  • Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
  • Develops, recommends and administers the annual budget for the unit, and ensures that the unit’s expenditures are controlled and maintained within approved budget limitations.
  • Develops and implements innovative policies/procedures and business plans pertaining to court support and court administration with respect to frontline customer service delivery, receiving, processing and filing court documents, payments, responding to inquiries and complaints in an effective manner, correspondence, producing and mailing court notices, scheduling trials, updating records, generating court orders, and transcripts, and makes recommendations for improvement on existing measures regarding the same.
  • Manages the day-to-day operations of the unit, including scheduling staff activities, monitoring workload and ensuring employee health and safety, and compliance with health and safety requirements.
  • Handles day-to-day labour relations issues, including the hearing of grievances and imposition of discipline.
  • Conducts recruitment and selection functions, hires staff and provides training and continuous development.
  • Reviews, and comments on, other corporate and divisional policies, as required.
  • Makes recommendations and provides operational input and advice to the Director and other members of the management team and colleagues.
  • Provides interpretation and/or clarification regarding related services and legislative requirements/changes.
  • Responds strategically to emerging issues, assesses the impact on operations and develops, recommends and implements innovative solutions.
  • Develops performance measurement standards, measures the performance of the court operation’s location and benchmarks performance to other locations, agencies and/or municipalities.
  • Ensures that financial targets and key performance indicators are actively measured and monitored on an ongoing basis and improved upon, as required.
  • Develops, recommends and administers the annual revenue estimates and collections initiatives, which include fine payment, reconciliation, deposit, disbursements to various accounts (revenue and trust), adjustments and refunds.
  • Develops, recommends and administers the enforcement of unpaid fines, which may include noticing, plate/permit denial, driver's licence suspension and other methods of collection initiatives.
  • Maintains liaison with the Judiciary, Prosecution, enforcement agencies, Ministry of the Attorney General, Ministry of Transportation and other court services units to ensure an effective, efficient and informed operation.
  • Manages, and participates in, special projects, as required.
  • Determines goals, objectives, financial and staff resource requirements and performance indicators/measures for the operations.
  • Provides advice and input into the facility and security needs of all court locations to ensure that facilities are secure, safe, user-friendly and free of health and safety issues.
  • Provides operational input and advice to the Director and other members of the management team and colleagues.

 

 
Key Qualifications:
 
  1. Post-secondary education in a professional discipline pertinent to the job function (i.e. public administration, business, legal) or an equivalent combination of relevant training and/or experience.
  2. Extensive experience in supervising or managing the day-to-day operations of all assigned staff.
  3. Extensive experience managing, assessing, reviewing and resolving complex customer complaints and issues in a service-oriented, politically sensitive environment while balancing the needs of the organization, clients and division.
  4. Considerable experience managing or supervising court operations and court administration, including courtrooms, front counter services, and responding to inquiries and complaints effectively in a fast-paced environment.
  5. Considerable experience researching, assessing, planning, developing, implementing and monitoring broad-scale initiatives, including policies, programs, processes and management systems to identify opportunities for service efficiency and customer service excellence.
  6. Considerable experience in financial analysis and reporting processes, including budget development and control, expenditure forecasting, preparation and interpretation of financial reports, and reporting of key performance indicators in a large-scale public or private sector organization.
  7. Ability to support the Toronto Public Service values to ensure a culture that champions inclusiveness, equity, diversity and respectful workplaces.
  8. Knowledge of relevant government legislation related to the Provincial Offences Act and the Courts of Justice Act, with the ability to interpret complex language.
  9. Ability to provide expert advice and guidance to elected officials, members of the public, other orders of government and relevant stakeholders, utilizing sound judgement, discretion and political acumen.
  10. Highly developed skills in establishing performance objectives and measures to continuously enhance performance and the standard of excellence in the division.
  11. Highly developed skills at negotiating and achieving consensus among stakeholders having different objectives, with the ability to forge strong internal and external relationships.
  12. Ability to foster an organizational culture that emphasizes innovation, continuous learning, collaboration, transparency, accountability and trust while promoting a strong code of ethics and integrity to support public service excellence.
  13. Strong critical thinking and decision-making abilities using innovative and outcome-oriented leadership.
  14. Strong ability to be flexible and manage multiple tasks in an environment with shifting priorities, firm deadlines and high-performance expectations.
  15. Highly developed interpersonal, problem-solving and conflict resolution skills, with the ability to interact and communicate effectively with all levels of the organization, including elected officials and senior management.
  16. Knowledge and understanding of relevant policies and government legislation, including Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), Occupational Health and Safety Act, Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.
  17. Advanced computer skills in Microsoft Word, Excel and PowerPoint.
 
Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplacesWork for the City you love.
 
Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Manager, Court Operations within our Toronto Court Services Division.
 
How to Apply:
 
For more information on this and other opportunities with the City of Toronto, visit us online at www.toronto.ca/jobs. To apply online, submit your resume, quoting File #2312390 X, by October 26, 2018.
 
Accommodation:
 
If you are an individual who requires accommodation, due to disability under the Ontario Human Rights Code, to apply for this position, please email us at applaccomodation@toronto.ca, quoting job ID #2309732X and the job classification title. The City is committed to providing Code-protected accommodation throughout its hiring process. Please visit Hiring Policies and Statements for further details.