Manager, Planning & Liaison

legal & protective services
Location: City of Toronto, ON
Website: http://www.toronto.ca/jobs
Type: full-time
Posted On: Oct 5, 2018
Closing Date: Oct 26, 2018
 
 

Manager, Planning & Liaison

 

Job Classification Title MANAGER PLANNING & LIAISON
Requisition # 2312389 X
Division Toronto Court Services
Section Planning & Liaison
Work Location 481 UNIVERSITY AVE
Job Stream Business Operations
Job Type Permanent, Full-Time
Salary/Rate $109,600.40 - $128,765.00 / Year
Hours of Work (bi-weekly) 70.00
Shift Information Monday to Friday, 35 hours per week
Wage Grade 8
Affiliation Non-Union
Job Code (PSG) TM0875
Number of Positions Open 1
Posting Date 05-Oct-2018
Expiry date 26-Oct-2018
   
 
Job Description:
 
Reporting to the Director, Court Services, the Manager, Planning & Liaison provides effective leadership, management and direction to staff in the delivery of quality service with respect to the overall administration, planning and policy support of Court Services Units City-wide. The successful candidate for this position also provides internal program support and system support to divisional staff located across the City and works with Corporate IT on longer term initiatives.
 
Major Responsibilities:
 
  • Develops and implements detailed plans and recommends policies regarding program-specific requirements.
  • Manages, motivates and trains the section’s staff, ensuring effective teamwork, high standards of work quality and organizational performance, and continuous learning and encourages innovation in others.
  • Manages the day-to-day operation of all assigned staff, including the scheduling, assigning and reviewing of work.
  • Authorizes and controls vacation and overtime requests.
  • Monitors and evaluates staff performance, approves salary increments and takes disciplinary action when necessary.
  • Develops, recommends and administers the annual budget for the unit, and ensures that the unit’s expenditures are controlled and maintained within approved budget limitations.
  • Oversees and maintains the information technology in support of the Court Services City-wide.
  • Develops and implements technology-based solutions to improve services to end-users, and access to the judicial system, and to reduce costs.
  • Develops and implements innovative policies/procedures, compliance audits and business plans pertaining to the Division and makes recommendations for improvement on existing measures.
  • Determines goals, objectives, financial and staff resource requirements and performance indicators/measures for the unit.
  • Develops overall performance measurement standards, and measures, and reports on, the performance.
  • Responds strategically to emerging business, court & tribunal operation and IT issues, assesses the impact on operations, and develops, recommends and implements innovative solutions.
  • Maintains liaison with Judiciary, Prosecution, internal and external enforcement agencies, the Ministry of the Attorney General, the Ministry of Transportation, Toronto Court & Tribunal Services units and other municipal P.O.A. (Provincial Offences Act) Courts to ensure an effective and informed operation.
  • Makes recommendations and provides input and advice to the Director and other members of the management team and colleagues.
  • Ensures integrity and security of court and tribunal management IT systems and related applications, in addition to controlling and monitoring the Court Plans, scheduling and loading components.
  • Manages, and participates on, special projects.
  • Provides continuous and consistent support to Division staff, and system operation services to Division staff and staff of other departments/ministries, relating to court and tribunal services.
 
Key Qualifications:
 
  1. Post-secondary education in a professional discipline pertinent to the job function (i.e. public administration, business, legal) or an equivalent combination of relevant training and/or experience.
  2. Extensive experience in supervising or managing the day-to-day operations of all assigned staff.
  3. Extensive experience managing, assessing, reviewing and resolving complex customer complaints and issues in a service-oriented, politically sensitive environment while balancing the needs of the organization, clients and division.
  4. Considerable experience managing business, court operation and IT issues, responding to inquiries and complaints effectively in a fast-paced environment.
  5. Considerable experience researching, assessing, planning, developing, implementing and monitoring broad-scale initiatives, including policies, programs, processes and management systems to identify opportunities for service efficiency and customer service excellence.
  6. Considerable experience in developing and implementing technology-based solutions to improve services within the division while accessing the judicial system and reducing costs, reporting indicators in a large-scale public or private sector organization.
  7. Ability to support the Toronto Public Service values to ensure a culture that champions inclusiveness, equity, diversity and respectful workplaces.
  8. Knowledge of relevant government legislation related to the Provincial Offences Act and the Courts of Justice Act, with the ability to interpret complex language.
  9. Ability to provide expert advice and guidance to elected officials, members of the public, other orders of government and relevant stakeholders, utilizing sound judgement, discretion and political acumen.
  10. Highly developed skills in establishing performance objectives and measures to continuously enhance performance and the standard of excellence in the division.
  11. Highly developed skills at negotiating and achieving consensus among stakeholders having different objectives, with the ability to forge strong internal and external relationships.
  12. Ability to foster an organizational culture that emphasizes innovation, continuous learning, collaboration, transparency, accountability and trust while promoting a strong code of ethics and integrity to support public service excellence.
  13. Strong critical thinking and decision-making abilities using innovative and outcome-oriented leadership.
  14. Strong ability to be flexible and manage multiple tasks in an environment with shifting priorities, firm deadlines and high performance expectations.
  15. Highly developed interpersonal, problem-solving and conflict resolution skills, with the ability to interact and communicate effectively with all levels of the organization, including elected officials and senior management.
  16. Knowledge and understanding of relevant policies and government legislation, including Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), Occupational Health and Safety Act, Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.
  17. Advanced computer skills in Microsoft Word, Excel and PowerPoint.
 
Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplacesWork for the City you love.
 
Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Manager, Court Operations within our Toronto Court Services Division.
 
How to Apply:
 
For more information on this and other opportunities with the City of Toronto, visit us online at www.toronto.ca/jobs. To apply online, submit your resume, quoting File #2312389 X, by October 26, 2018.
 
Accommodation:
 
If you are an individual who requires accommodation, due to disability under the Ontario Human Rights Code, to apply for this position, please email us at applaccomodation@toronto.ca, quoting job ID #2309732X and the job classification title. The City is committed to providing Code-protected accommodation throughout its hiring process. Please visit Hiring Policies and Statements for further details.