Construction Ambassador (2 Positions)

engineering business & economic development
Posted On: May 13, 2019
Closing Date: May 27, 2019
 
Department:    Public Works
Division:    Engineering & Construction
Position:    Construction Ambassador
    
Note:
 
At the Region of Halton, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. The Region of Halton is committed to providing accommodations throughout the recruitment process. If you require accommodation please notify us and we will work with you to meet your needs. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
 
 
 
 
 
There are 2 permanent full-time positions available, working 35 hours per week.
 
We are committed to the delivery of high quality services in support of making Halton Region a great place to live, work, raise a family, and retire. We are a supportive, challenging and rewarding place to work where you will be recognized for your accomplishments and contributions, and encouraged to grow and succeed in your career.
 
If you are driven by the passion for delivering excellent customer experience and engagement, we would like to hear from you. Over the next 10 years, the Region will be investing approximately $3.9 Billion in road, water and wastewater infrastructure.   We are committed to delivering high quality infrastructure for the residents, businesses and visitors to Halton Region and we are looking for dedicated, forward thinking and enthusiastic individuals to join our Public Works team!
 
Purpose:
Reporting to the Senior Project Advisor, within the Engineering and Construction Division’s, Engineering Management Office, the Construction Ambassadors will support significant / large road, water and wastewater infrastructure construction projects through proactive public engagement, communications and customer service, upholding Halton Region’s commitment to exceed customer experience expectations. Each Construction Ambassador will act as a one-window point of contact for customer experience related to Regional infrastructure projects.
 
Preferred Background:
The ideal candidate will have a post-secondary education in Engineering (preferable) and/or Business and a minimum 3 years of relevant experience in a customer service or public relations role (Engineering / Construction environment preferred). To be successful in this role, one must have demonstrated ability to handle sensitive situations and difficult conversations with tact, professionalism and discretion. Excellent problem solving, complaint resolution skills with the ability to maintain composure when dealing with customer demands and excellent interpersonal skills with the ability to form and maintain strong relationships with internal and external stakeholders and customers is required. Excellent verbal and written communication skills with proficiency in drafting responses and other forms of correspondence that is sensitive and political in nature are also required. Excellent analytical, organizational and time management skills and a good understanding of general project management principles and practices is required. Technical understanding of planning, design, construction and commissioning of road, water and wastewater infrastructure, including best practices and evolving technologies and methods are assets. Demonstrated experience in Microsoft Office software, customer relationship management solutions, and multi-media (telephone, E-mail, social media and TTY) are required. An equivalent combination of education and experience may be considered.
 
Working Conditions:
The successful candidate will be made an offer of employment on condition that the Regional Municipality of Halton receives a current (obtained within the past six (6) months), original and acceptable Criminal Record Check by the first day of employment.  Flexibility in work hours and schedules, including weekends, is required for frequent trips to project sites. Travel will be required; incumbent must provide his or her own transportation. The incumbent will be required to provide a copy of their driver’s license by their first day of employment.
 
Duties:
  • Acts as a single point of contact for any customer issues related to assigned Regional infrastructure construction project(s).
  • Responds to customer inquiries / complaints received by telephone, e-mail or in-person during construction site visits.
  • Develops and maintains an expert level of knowledge and understanding of assigned Regional infrastructure projects, and their context within the overall 10-year capital delivery plan. 
  • Researches and provides information to the Divisional and Departmental leadership team, in response to inquiries / complaints by engaging and following up with internal and external resources associated with projects
  • Drafts convincing, professional quality responses and other forms of correspondence related to customer inquiries / complaints for Divisional and Departmental leadership team.     
  • Maintains complete and accurate documentation of all customer inquiries / complaints and responses provided.
  • Participates, gathers information and provides input in the development of project specific communications strategies and plans.
  • Assists in developing, engages and disseminates project related information to customers and stakeholders, using different strategies and channels through the entire life cycle of the project.
  • Supports Project Managers in ensuring consistency, timeliness, completeness and accuracy of construction project related information across all channels (e.g. web page, online maps, printed notices, e-mail notices, road signs, newspaper advertisements, etc.).  
  • Liaises with key project stakeholders, the public and the project team on issues related to construction during the entire life cycle of project delivery. 
  • Performs regular site visits and brings forward issues, such as noise, traffic management, parking, dust control, debris disposal, construction hours, truck routing and equipment storage during construction, etc., that may arise during a project.
  • Monitors and reports on the impacts of construction during the project to the Divisional leadership team.
  • Keeps up to date with new / changing legislations, standards and regulatory processes.             
  • Provides input to continuously improve internal processes and systems.
  • Performs other duties, as assigned.
 
Posted:
May 13, 2019
Posting Expires:
May 27, 2019
Posting #:
PW-213-19
 
Apply Online at: Halton Job Postings
 
If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly
 
NOTE: Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.