IT Desktop Support

information technology/GIS business & economic development
Location: Township of King, ON
Email: hr@king.ca
Website: http://www.king.ca
Type: full-time
Posted On: Feb 11, 2020
Closing Date: Feb 21, 2020
King Careers
King is Hiring
IT Desktop Support
 
King Township is an idyllic countryside community of communities, proud of its rural, cultural and agricultural heritage. We are respected for treasuring nature, encouraging a responsible economy and celebrating our vibrant quality of life. As an organization, we are focused on providing superior customer service, quality programs and services, progressive leadership, responsible management, and staff that is empowered to achieve personal and organizational excellence in the delivery of municipal services.
 
Reporting to the Manager of Information Technology, the IT Desktop Support is responsible for the following:
  • Performing hardware and software installation and maintenance, hardware set up, troubleshooting and upgrading for all IT resources, and software/hardware licence/warranty registrations.
  • Providing front-line technical support and end user training (document storage/retrieval systems, and standard applications, telephone and voicemail operation) to all users of IT resources via IT ticketing system, telephone, email and other communication tools.
  • Training staff and orienting them on how to use computer hardware and software systems.
  • Maintaining the telephone and voicemail systems (including cellphones, portable communication devices) at various Township facilities including all administrative processes, software programming, training, user functions and arrangement of new implementations and relocations of hardware/ components/lines as required.
 
The successful applicant will possess:
  • Graduate of a two (2) year community college program in Computer Science or a related discipline.
  • Minimum of two (2) years of previous related experience, including experience in a public sector environment.
  • Current and thorough knowledge of computer hardware and software (i.e. PC workstations, laptops, software applications etc.).
  • Ability to diagnose problems, perform repairs on IT assets and provide support for a wide range of applications.
  • Excellent verbal and written communication skills required, along with good organizational skills.
  • Valid Class “G” driver’s licence and personal vehicle to travel to various Township facilities.
 
Yearly wage range: $50, 996 - $63, 754 (2019 rate) **under review** plus a comprehensive benefit package.
 
This is a full-time permanent unionized position and as such the successful candidate will be required to maintain active status as a member of the Canadian Union of Public Employees (Local 905.23).
Qualified candidates are requested to forward their resume by 4:30PM on February 21, 2020 to:
Human Resources
2585 King Road
King City, Ontario
L7B 1A1
E-Mail: hr@king.ca
 
We thank all applicants and advise that only those selected for an interview will be notified.
 
Personal information (PI) is collected under the authority of the Municipal Act, 2001, S.0. 2001, c.25 and will be used to facilitate the hiring and recruitment process. Personal information (PI) will be protected in accordance with Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). Questions about the collection of personal information (PI) should be directed to the Human Resources Department, 2585 King Road, King City, L7B 1A1 or (905) 833-5321
 
We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the Township of King will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Township Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.