Director, Election Services (Two Positions)

business & economic development legal & protective services
Location: City of Toronto, ON
Type: full-time
Posted On: Sep 21, 2020
Closing Date: Oct 9, 2020
Director, Election Services
Two (2) permanent, full-time positions – Toronto, ON
The mission of the City Clerk’s Office is to build public trust and confidence in Toronto's government. To this end, the Office administers municipal elections, manages the decision-making processes of Council, makes information accessible to the public while protecting privacy, and provides protocol services to its officials. The Elections Services business unit manages and conducts municipal elections, by-elections, and referenda, from managing the filing and disclosure of candidates’ financial statements, to administering the rebate program for contributions to municipal election campaigns.
As Director of Election Services, you’ll ensure and champion the openness and transparency of the City's democratic processes by making processes and documents accessible to all. In this key role, you’ll provide leadership and strategic coordination to work teams in the administration of municipal elections and by-elections, including referenda, recounts and contract elections, in accordance with the Municipal Elections Act, other applicable legislation and regulations, City by-laws and Election Policies and Procedures, and election principles established through case law.
Leading by example, you’ll ensure that all assigned staff have a thorough understanding of the vision, mission and strategic directions of the City Clerk's Office and its services, the role of the City Clerk under the Municipal Elections Act, 1996, and the unique qualities and responsibilities involved in working in a political environment with Elected Officials and various stakeholders. The City Clerk and the City Manager will also turn to you for professional and strategic advice, often on complex and contentious matters, including innovative solutions for key issues and strategies.
Your ability to establish an inclusive work environment by ensuring that policies, programs, resource or budget allocations, and systems, are free from systemic, attitudinal or physical barriers and produce equitable results will be evident as you direct, motivate and train Election Services staff. You’ll provide them with the direction, guidance, processes and tools required to increase efficiencies and improve the effectiveness of services delivered by the Unit, while ensuring effective teamwork, high standards of work quality and staff performance, and promoting continuous learning and innovation. This directorship also involves developing and administering the annual budget for the Section, and controlling expenditures.
Tasked with determining and implementing systems, technology and equipment to support the delivery of efficient, effective elections, you’ll establish effective partnerships with our Technology Services Division to coordinate Election Services priorities, strategic plans and standards, and ensure they’re appropriately aligned or integrated with information technology strategies, standards and architecture. You’ll also initiate, plan and manage complex multi-disciplinary projects and activities involved in election administration and execution, including project management, business process re-engineering, technology, voting infrastructure, public engagement and communication, candidate and stakeholder management, and human resources.
With considerable experience in the administration of municipal elections and by-elections, including referenda, recounts and contract elections, in accordance with applicable legislation and regulations, and extensive management experience leading, coaching, motivating, and providing strategic direction to a diverse team of professionals, you’re well prepared for the challenges and opportunities of this mandate.
Both an innovative thinker and a superior problem-solver, highly committed to customer service excellence, you’re well equipped to resolve issues and manage competing interests, priorities and demands in a rapidly evolving, politically sensitive environment like ours. Your sound judgment and demonstrated success in situations requiring a high degree of tact and diplomacy in dealing discreetly and professionally with sensitive and confidential information will be put to the test on a regular basis, along with your superior political acuity and strategic planning skills, which enable you to make fair, effective decisions in a fast-paced, high-profile public environment.
A persuasive communicator at all organizational levels, able to champion continuous improvement and learning, you welcome different perspectives, inspire critical thinking and support new practices and ideas, while building trust and mutual respect. Your excellent skills as a leader enable you to lead change within a complex environment, balance diverse stakeholder and public needs, and influence, build and foster strong relationships with diverse internal and external stakeholders, including effective partnerships with community groups, elected officials and other senior leadership.
Familiarity with relevant government legislation in the area of the Municipal Elections Act, the Occupational Health and Safety, the Municipal Freedom of Information and Protection of Privacy Act, the Accessibility for Ontarians with Disabilities Act, and other relevant legislation and regulations will be essential in this role. Equally important will be your strong commitment to supporting the Toronto Public Service values to ensure a culture that champions equity, diversity, inclusion, and respectful workplaces.
Salary Range: $128,728.60 - $151,278.40 per year
Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. For more information, visit or follow us on Twitter at, on LinkedIn at or on Facebook at
How to Apply:
For more information on these and other opportunities with the City of Toronto, visit us online at To apply online, submit your resume, quoting Job ID 11163, by Friday, October 9, 2020.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process