Manager, Court Operations

legal & protective services administration & support
Location: City of Toronto, ON
Type: full-time
Posted On: Sep 3, 2019
Closing Date: Sep 17, 2019
Manager, Court Operations
Toronto, ON
The City of Toronto’s Court Services Division provides vital court administration and courtroom support services to the public using the Provincial Offences Courts in Toronto, as well as administrative support to three of the City’s adjudicative boards: Administrative Penalty Tribunal, Toronto Licensing Tribunal and Toronto Local Appeal Body.
Court Operations units play an integral role within the Division by providing front-line public services – from processing of payments, to handling stakeholder meetings, and trial or hearing requests, scheduling and support. A strong critical thinker and decision-maker, known for your innovative approach and outcome-oriented leadership, you welcome this opportunity to join our team as a Court Operations Manager.
Reporting to the Director, Court Services, you’ll provide leadership to court and tribunal support staff, setting high standards of communication, cooperation and team-building, while developing and implementing detailed plans and recommending policies regarding program-specific requirements. With your extensive experience in motivating, leading, training and managing staff, fostering effective teamwork and establishing excellence in a fast-paced, customer service-oriented environment, you’ll supervise day-to-day Unit operations, handling labour relations issues, developing and administering the annual budget and controlling expenditures. In this role, you’ll actively promote high standards of work quality and organizational performance, while encouraging continuous learning and innovation.
This mandate calls for a post-secondary education in a professional discipline pertinent to the job function (i.e. public administration, business, legal), or equivalent training and experience, with considerable experience managing or supervising court or tribunal operations, including court/hearing rooms and front counter services. You also bring extensive experience managing, assessing, reviewing and resolving complex customer complaints and issues in a service-oriented, politically sensitive environment, while balancing political, community and other stakeholder interests to achieve successful results.
Your strengths and expertise as Manager, Court Operations, are equally supported by your considerable experience in the following areas: researching, assessing, planning, developing, implementing and monitoring broad-scale initiatives, including policies, programs, processes and management systems to identify opportunities for service efficiency and customer service excellence; and in financial analysis and reporting processes, including budget development and control, expenditure forecasting, preparation and interpretation of financial reports, and reporting of key performance indicators in a large-scale public or private sector organization.
You’re conversant with relevant policies and government legislation, including the Provincial Offences Act, Courts of Justice Act, Statutory Powers Procedure Act, Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), Occupational Health and Safety Act, Ontario Human Rights Code, and Accessibility for Ontarians with Disabilities Act (AODA), and adept at interpreting complex language. As a result, you can provide expert advice and guidance to elected officials, members of the public, other orders of government and relevant stakeholders, using sound judgement, discretion and political acumen.
Success in this role will be driven by your ability to foster an organizational culture that emphasizes innovation, continuous learning, collaboration, transparency, accountability and trust, while promoting a strong code of ethics and integrity to support public service excellence, and to manage multiple tasks in an environment with shifting priorities, firm deadlines and high performance expectations. Above all, you’re fully committed and prepared to support the Toronto Public Service values to ensure a culture that champions inclusiveness, equity, diversity and respectful workplaces.
Salary Range: $110,965.40 - $130,366.60 per year
Work for the City you love
Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Manager, Court Operations within our Toronto Court Services Division.
How to Apply:
For more information on this and other opportunities with the City of Toronto, visit us online at To apply online, submit your resume, quoting File #2331248 X, by September 17, 2019.
Equity, Diversity and Inclusion:
The City of Toronto is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve.
If you are an individual who requires accommodation to apply to this position, due to disability under the Ontario Human Rights Code, please email us at, quoting Job ID #2331248 X and the job title. The City is committed to providing Code-protected accommodation throughout its hiring process. Please visit Hiring Policies and Statements for further details.