Senior Case Management Analyst (PA5)

legal & protective services building & property
Location: City of Toronto, ON
Type: temporary full-time
Posted On: Mar 7, 2019
Closing Date: Mar 20, 2019
MPAC Recruiting
Posting Date: March 7, 2019
Closing Date: March 20, 2019
Senior Case Management Analyst (PA5) – Temporary Assignment up to 18 Months
$73,801 per annum
The Municipal Property Assessment Corporation’s Legal, Policy and Compliance department requires one (1) experienced Senior Case Management Analyst to provide in house paralegal and advocacy support for the Valuation and Customer Relations and Valuation and Assessment Standards groups.
  • Administer MPAC's corporate assessment appeals system with external agencies, appellants and tax agents to facilitate the scheduling of appeals on a provincial basis;
  • Act in the capacity of an in-house advocate on behalf of MPAC and assist valuation staff and other departments/units on litigation strategy, appeal preparation, and presentation before at the Assessment Review Board (ARB);
  • Provide legal expertise and advice in the provision of litigation services to valuation staff regarding the appeal process;
  • Act as quasi counsel to assist MPAC staff in preparing for pre-hearings, mediations and full hearings/trials (such as, attend hearing events, advocate and negotiate with other parties);
  • Assist retained counsel by coordinating appeals, assembling records and attending hearing events on their behalf.
  • Participate in the research, development and implementation of policies and procedures for the court/tribunal process, including all phases of litigation;
  • Provide strategic litigation guidance and legal opinions to managers and/or valuation staff with respect to upcoming hearing event activities/dates and participate in the operation and coordination of MPAC’s corporate appeal Work Management System;
  • Deliver training programs for valuation staff regarding new/amended techniques for the administration of appeals and process flow;
  • Represent MPAC with external clients (governments, corporate property owners, rate payer associations, etc.), including presentations, negotiations and gathering of business intelligence;
  • Triage issues of appeal raised by tax payers, municipal representatives, and/or tax agents within the statement of issue phase of litigation;
  • Create and oversee the coordination of the appeal management plans with external property tax agents, municipal representatives and the Assessment Review Board for effective and efficient scheduling of appeals; and
  • Perform other duties as assigned.


LOCATION: Assessment Office #09 Toronto



  • Minimum three years of experience in property assessment litigation and or related field;
  • Paralegal License – maintaining a membership in good standing – issued by the Law Society of Upper Canada;
  • Advanced knowledge of the Province of Ontario Property Appeal Process, the Assessment Review Board Rules of Practice and Procedure, the Assessment Act, the Municipal Act, and any Statutes/Regulations that relate to Real Property Assessment in Ontario;
  • Advanced knowledge of appraisal techniques, theory on the three approaches to value;
  • Advanced knowledge of the application of property valuation tools including cost manuals, multiple regression analysis, etc. is an asset;
  • Excellent research, analytical and problem solving skills to complete comprehensive research and participate in the development of policies, procedures and methodology governing the case management of appeals;
  • Excellent communication, negotiation and interpersonal skills are required to prepare for pre-hearings and hearings and for the defense of appeals before tribunals/courts, make presentations, deliver training seminars, and draft technical reports and procedures;
  • Proficiency in MS Office suite of applications, such as Word, Excel and PowerPoint;
  • Good organization skills to work on concurrent priorities with tight time lines and ability to meet deadlines without compromising accuracy;
  • Good oral and written communication skills;
  • High level of attention to detail and excellent follow-up skills;
  • Demonstration of business professionalism, strong team work, team / customer service orientation and ability to work under pressure; and
  • Extensive travel is required.




To apply to this posting, click here, followed by the "Apply Online" icon. Please use the Applicant Tracking System to create your Candidate Profile, upload your Resume and Cover Letter and apply to the posting by March 20, 2019. Please note, only applications submitted through the Applicant Tracking System will be accepted.


While MPAC thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised successful incumbent(s) who are not presently permanent MPAC employees may be required to undergo a criminal and drivers abstract check. By applying to this job posting, you are also providing your consent to MPAC to share your name, email address and phone number with Mintz Global Screening (Mintz), a third party service contracted by MPAC, to conduct the criminal and driver abstract check and for Mintz to disclose the results to MPAC, should you be the successful incumbent.



ABOUT US: The Municipal Property Assessment Corporation (MPAC) is an independent, not-for-profit corporation funded by all Ontario municipalities. Our role is to accurately assess and classify all properties in Ontario, and with more than 1,700 employees in offices across the province, our assessors are trained experts in the field of property valuation. At MPAC, we know that maintaining work life balance is the key to fostering employee health, happiness and productivity. We offer generous vacation allowances, a self-funded leave program and flexible work arrangements to help ensure employees’ unique needs are met both at work and at home. For more information visit or


In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and MPAC's Accessibility Standards for Ontarians with Disabilities Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.


Job advertisements for positions that have been designated bilingual will be posted in both English and French on our website. Positions that are not designated bilingual are not translated and are only posted in English on the English version of our website.